Given today's extremely competitive atmosphere, how can hospitals find a meaningful point of difference? In markets where they're pretty much the same, how can they compete? Answer: the patient experience. And what is often the first experience a patient has with a hospital? The telephone call center.
The Telephone Call Center Has Become A Forgotten Essential in the Patient Experience, Says Andrea Simon In Fierce Healthcare Article
Simon Associates Management Consultants Launches Two Dynamic Blogs To Highlight The Most Pressing Issues & Changing Trends In Healthcare & Business
Leading-Edge Webinar Series "Healthcare Innovation: Trends from the Trenches" Resumes In September With New Slate Of Expert Speakers
Andrea Simon, Ph.D., principal and founder of Simon Associates Management Consultants (SAMC), announced today the new Fall/Winter schedule for the immensely popular webinar series, “Healthcare Innovation: Trends From the Trenches.” Created to help healthcare executives, physicians and administrators better understand the enormous changes occurring in healthcare today, this series of webinars offers real-world, actionable advice and tools to healthcare institutions, their staff and even patients so they can successfully adapt to changing times. Dr. Simon and her panel of experts address key issues that are emerging to transform the way we access and deliver healthcare in the U.S. For the Fall/Winter series, Dr. Simon, the series host, has engaged a wide variety of speakers who will share their considerable expertise on the following topics:
Andrea Simon Article Examining The Role Of Hospital Physician Services Highlighted in Fierce Healthcare
How does a hospital's physician services surmount increased competition for fewer patients, overcome the trend of medical homes diverting patients to their own facilities, and offset revenue lost when inpatient procedures and services are converted to outpatient ones? Hint: It's all about building effective relationships with your physicians if you want to bring about positive, lasting change.
Too Many Choices Can Cause Healthcare Consumer Paralysis, Says Andrea Simon In Recent Becker's Article
Simon Associates Management Consultants, the consulting firm founded by Andrea Simon, Ph.D., recently conducted original research to learn more about healthcare consumers' concerns during this time of enormous change in the industry. Dr. Simon turned her findings, with broad implications for both healthcare consumers and providers, into a very timely article, "The Paradox of Choice: When Too Many Options, Too Little Information Cause Healthcare Consumer Paralysis," recently published by Becker's Hospital Review.
Andrea Simon and Sam Basta Teamed Up To Present 8th Webinar in Series, Focusing On Innovating The Patient Care Experience
The healthcare industry has gone through transition before. The big difference these days is that it is much more accelerated. This constant state of flux requires innovation, and innovation requires entrepreneurship.This cannot be left to the few who are innovative and entrepreneurial to figure it out and lead the rest of us―everyone needs to be involved in targeted, innovative responses to today’s changing times.
Fierce Healthcare Features Andrea Simon Article Outlining Ways To Adapt Hospital Culture To Changing Times
Is your hospital's culture ready, willing and able to tackle today's colossal healthcare reforms, or is it massively unprepared and in dire need of change? Either way, you would do well to read Andrea Simon's article on the subject, "Adapt hospital culture to changing times," recently published by Fierce Healthcare.
Tremendous Transformations Are Occurring In Healthcare Leading To Consolidation of Systems & Innovation In Treatments For Tomorrow's Patients
Eighth "Trends from the Trenches" Webinar Shows How Human Centered Design & Other Advances Will Help Determine Which U.S. Healthcare Organizations Will Thrive, Survive or Disappear Over The Coming Decades
Andrea Simon’s Article On How To Achieve Effective Hospital Branding Now Featured In Fierce Healthcare
For any marketing efforts to be successful, you have to start with a solid content marketing strategy and a committed leadership and staff. This was certainly true with Hurley Medical Center in Flint, MI, as Dr. Andrea Simon, corporate anthropologist and Founder/President of Simon Associates Marketing Consultants (SAMC), describes in her latest article, “Branding Hurley Medical Center: Take advantage of technology,” currently featured in FierceHealthcare's Hospital Impact.
Becker's Hospital Review Publishes Andrea Simon Article On The Wisdom (Or Folly) Of Hospitals Changing Names In Hopes Of Winning Patients
When is a hospital’s name just a name, and when does it stand for something bigger? And if a hospital changes its name but doesn’t follow it up with a well-thought-out branding and marketing plan, will consumers understand, or even care, what the new name represents?