Business Change Management

I started my career as an academic anthropologist, then shifted my focus to banking and then healthcare. As a consultant or an executive, I quickly found that whether it was a staff meeting, a board meeting, or a client meeting, I was often the only woman in the room. When it was my turn to make a presentation, I watched with wonder as some of the men left to get coffee. When I shared my ideas, my insights or wisdom were often ignored.

I realized that my male colleagues weren’t going to change the prevailing culture and suddenly include a woman in "how we do things here." Things had to change if they were going to accept me, listen to me, follow me. But for the culture to change, I had to be the enabler of those changes. I had to help others feel comfortable letting me be part of their team as a highly competent, albeit female, teammate. As I stated in a recent Authority Magazine interview, which you can read here, here are the strategies that helped me do that. I wrote this article to help other women better choose the firms with which to work and create the right cultures for the future in which men and women work better together.

I so enjoy my Authority magazine interviews. Not only do I get to really think about how to grow a business, change your culture, be an effective leader or become successful as a woman entrepreneur, I get to share my thoughts with all kinds of business people, either established or emerging. I love it! The most recent installment was part of the magazine's interview series, “5 Things You Need To Know To Successfully Scale Your Business.” You can read the entire interview here.

                                                                        Photo courtesy of The New York Times. Ethan Miller/Getty Images

Multiple news outlets, including the NY Times, published an announcement on July 7^th, 2022 that the Las Vegas Raiders (sorry, I still think of them as the Oakland Raiders) hired Sandra Douglass Morgan as their President, the first African American woman to hold the role in N.F.L. history.

Why is this important for leadership?

The hiring of Ms. Morgan is important for three reasons:

First, in a male dominated sport, until recently it went against the established norms to hire a female senior executive. Three of my previous blogs talk to this point:

• Two Incredible Women Who Are Succeeding In A Man's World
• Women "Firsts" Shatter Stereotypes, Look Forward
• No Women Coaches In The NBA? Yeah, Becky Hammon Changed That.

Second, Ms. Morgan is a person of color, and while the Rooney Rule (expanded this year to include women) doesn’t appear to be working in hiring head coaches of color, something does appear to be working in the front office with the hiring of a minority CEO.

Third, women handle problem-solving differently than men. Perhaps this will work well for both the Raiders and the National Football League.

In March of this year, I had the pleasure of interviewing global credibility expert Mitchell Levy for a terrific On The Brink podcast. Then recently the tables turned and I was the interviewee! Mitch is on a quest to interview 500 thought leaders on credibility for his Thought Leader Life show, and I was honored to be included. I really enjoyed our talk, mainly because it focused on helping organizations change their corporate cultures and grow their businesses in these changing times. As you know, I'm a Blue Ocean Strategist® and a culture change expert so this was right up my alley.

You can watch and listen to our conversation here or click on the image below. You can also catch it on iTunes and Vimeo.

Every industry has been experiencing massive, fast, and sometimes devastating changes over the last decade or more. Take Lyft and Uber, for example, and how they’ve upended transportation. Or how Airbnb and the sharing economy have disrupted the hospitality industry, or how Spotify forced Apple to rethink its iTunes business proposition. Apps and mobile devices continue to cause major market shakeups as they either change the way people interact with a market or find their way into new markets. And it’s not slowing down, it’s speeding up!

At Simon Associates Management Consultants (SAMC), we were interested to learn that worldwide Google searches for culture change experts were up 178% in the past week (Sept. 26-Oct. 2, 2019).

We were interested, but not surprised. These days, just about every company wants to “change their culture.” We know this because we get calls from frantic HR directors about it almost every day. The problem is, they aren’t really sure what their corporate culture is today, much less what they would like it to become in the future. Nor do they know how to get it there.

That's where we come in.

Ready to change your culture? We can get you there.

Change is all around us but few of us really know how to change

...especially when it means adopting new ways of doing things. Our brains hate change. It's literally pain! So why do it? Because we must. The times demand it.

Even though change can be painful, we really need to learn how to adapt our growth strategies, our processes, our employee engagement...even ourselves. We can't put it off. In today's highly competitive, continually disrupted business environment, that's the only way companies are going to survive.   

Is meaningful and lasting change possible? Yes.

Maybe it is time to change “Change Management”

In today's highly competitive, technologically disrupted business environment, one thing that’s a constant across all industries is change. It cannot be ignored—it must be embraced. But how? How do you change when our brains hate it? And, while change is all around us, few of us really know how to change, i.e., how to adopt new ways of doing things. We're much more comfortable with the way we've always done things in the past. So why change?

Because we must. The times demand it. Even though change is pain, we really need to learn the methods and strategies for bringing about real, transformative change, and then apply them. And fast.

Is meaningful and lasting change possible?

Yes. But, it takes genuine buy-in from the executive leadership and a strong understanding of the current vs. desired corporate culture. If these fall into place, culture change can indeed not only happen but revolutionize a company.

To understand how you too can do this, read our white paper which contains a step-by-step slide show explaining the necessary steps an organization must take to bring about real change. In this way, you and your business can overcome today's challenges and boldly embrace the future.

To download our white paper, "Everything is Changing but Change Management. Why Is It Not Working?," click below.

Despite how much people love the abstract notion of change, when it really happens, they hate it. That's because real, lasting change requires some big shifts in how you do things. And what we're seeing with many of our clients is that adapting to today's new technology, new business environments and new generations’ approach to the workplace is bumping up against people’s resistance to change and their understanding of what this thing called “culture” really is. 

Changing corporate culture is particularly difficult because the human brain is designed to rely on habits and certainty. When people hear the words, “We have to change the way we do things here,” their brains immediately look for ways to protect the status quo.

So given all the roadblocks that people's brains put up, how do you drive change?

The challenges of changing a culture, particularly a professional services firm

A perfect storm of disconnect: higher education and changing times

At SAMC, we do a good deal of work with higher education institutions. Why? Because we're all about culture change and helping organizations find their Blue Ocean Strategy so they can adapt to what's coming (or in many cases, what's already here). And what we're finding is that today's colleges and universities desperately need both — culture change and Blue Ocean Strategy.

Case in point: If you look at classrooms from the years 1900, 1950 and today, you might be surprised, or dismayed, to see that they are all very much the same. Take a look:

While this antiquated educational system still hasn’t changed much, the world outside is changing faster than ever before. What to do?

Higher education needs to re-think its entire approach