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Business Change Management

Business Change Management

How Anthropology Unleashes Your Employees' Talent

On Oct 11, 2018 10:23:33 AM

/ Andrea Simon

Categories: business change, Culture Change, Corporate Culture, Corporate Anthropology

 

As you may know, our mission at Simon Associates Management Consultants is to help organizations change. Whether it's a large high-performing organization or a mid-size owner/operator, helping businesses change is our focus and our specialty. It's exciting work!

But, change is something that people hate. The brain hates it. The culture hates it. We see this all the time with our clients. Most organizations have a hard time implementing new ideas and new ways of doing things, even if they are good ideas and better, more productive ways of doing things.

So, what to do? How can you successfully change your organization? As corporate anthropologists, we have found that what works over and over again is "a little anthropology." Watch this webinar and you'll learn why and how you can do it too.

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Innovative Applications of Corporate Anthropology in Business

On Oct 9, 2018 8:00:00 AM

/ Andrea Simon

Categories: culture, anthropology, Corporate Culture, Corporate Anthropology, Andrea Simon

Applying the humanities to business isn’t anything new. In fact, the corporate world has a long tradition of embracing various studies of human society and culture to explain and benefit its many strategies. And when it comes to anthropology — the study of human and social behavior — the story isn't much different.

But as the pressure mounts for college students to take STEM courses (Science, Technology, Engineering and Math), the humanities and social science programs are struggling to sustain their relevance. Nevertheless, there are still humanities majors who dominate the business world, and 75% of today's entrepreneurs were liberal arts majors, in part because there were no programs teaching entrepreneurship when they were in college.

Fortunately for those with anthropology degrees, there has been an increase in recent years in the application of anthropology to the world of business. This has given birth to the term "corporate anthropology" — the study of human values, beliefs and behaviors in the business environment. Now, anthropology is thriving in business, driving change and innovation in a number of different areas.

Here is a brief overview of how corporate anthropology is changing its role in the business arena, how business is changing anthropologists, and why should you try it for your own company.

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How Storytelling Can Transform Your Culture And Energize Your Team

On Apr 11, 2018 10:15:46 AM

/ Andrea Simon

Categories: business culture, Corporate Culture, Culture Change


What if each of your employees felt really appreciated, an integral part of the team? And what if these positive feelings then translated into better performance, higher output, more idea generation and greater company profit? Wouldn't that be great!

We all want that, right? But these things don't just happen on their own—they're nurtured by a positive culture, one that values and champions every staff member, no matter their position. Many companies already have this kind of culture in place. Do you? If not, do you know how to get it?

For a little guidance, a recent article in Inc.com offers four strategies, all focusing on storytelling, and one of them even comes from me. (You can read the full article here.)

Storytelling is a great way to change your company culture

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Do They Hate Guns Or Are They Brilliant Marketers? Both, Actually.

On Mar 4, 2018 11:00:00 AM

/ Andrea Simon

Categories: social marketing, social media, business strategy, Andrea Simon, Corporate Culture, Managing change

 Guns on display at the Dick's Sporting Goods store in Danvers, Mass., on Wednesday. (C.J. Gunther/EPA/Shutterstock, courtesy of The Los Angeles Times)

Here we go again. There's a school shooting, then a lot of tears and hand-wringing, then nothing happens.

But wait, maybe, just maybe, this time is different.

I'm of course referring to the recent mass shooting in Parkland, FL that killed 17 people, including 14 students, a geography teacher, an assistant football coach and the school's athletic director. In response, three major U.S. retailersWalmart (one of America's largest firearm retailers)Dick's Sporting Goods and Kroger—have "voluntarily restricted gun sales to make a policy statement and manage their image with consumers," reports The Los Angeles Times.

According to the article, these retailers "are responding to the national uproar that followed the shooting...especially the feverish debate on Facebook, Twitter and other social media platforms. They are not waiting for legislative action to improve matters."

So are these retailers really anti-guns or are they trying to look good to their customers?

Both. 
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3 Tips for HR Directors to Lead Successful Culture Change

On Nov 29, 2017 12:36:00 PM

/ Andrea Simon

Categories: Corporate Culture, Culture Change, business change

In a recent blog, I wrote about the daunting challenge facing Human Resources Directors who are tasked with helping their organizations assess and change their cultures. During a workshop on this topic, I explained the tools they could use for diagnosing the values, beliefs and behaviors that make up a company’s culture today and how to determine what these defining attributes should become in the future.

But implementing lasting culture change is far more complex than simply saying:  “Let's be more innovative.” Or, as one client said to me: “I want a culture that really delivers results.” They really need to know how to drive change.

For culture change to work, 3 things need to be in place: 

  1. A shared understanding of what the culture is today.
  2. Agreement about what the company’s leadership would like the culture to become in the future.
  3. A process to begin and sustain that transformation, along with ways to monitor, measure and celebrate the successful culture change as it evolves. 
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One Person Cannot Change a Company Culture. Just Ask Uber.

On Sep 26, 2017 8:00:00 AM

/ Andrea Simon

Categories: Culture Change, Corporate Culture

It's hard to believe. But then again, maybe it's not. Last weekend, Uber’s food delivery service, UberEats, ran a promotion for Wife Appreciation Day. But instead of urging its male customers in Bangalore, India to do something special for their spouses, Uber suggested that husbands “let their wives take a day off from the kitchen.”

Wow.

When Bozoma Saint John, Uber’s new chief brand ambassador, heard about it, she immediately fired off a damning tweet: "Oh hell no. This is completely unacceptable. Will take care of this."

(Lest we forget, Uber conducted an investigation this year into claims of sexual harassment within the company, and fired more than 20 people following a damning review. Senior executives who left the company included Uber founder and chief executive Travis Kalanick.)

The bigger problem: trying to change a culture all on your own

I give Saint John huge credit for working hard to change Uber’s “boys' club” culture, but she’s fighting a losing battle on her own. One person cannot change an ingrained, toxic culture, as I said to Entrepreneur, when asked for my reaction to Uber's latest sexist misfire. (Read the article here.) Here are my comments:

Outliers and change agents are lonely. The core cultural values, beliefs and behaviors are usually pervasive. People still share the same jokes, the same stories and same perceptions of what is important, valued and respected.

To truly sustain your customers you may have to change a culture, it takes a (committed) village

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Want To Change Your Organization? Make It Like An Exciting Play.

On Sep 13, 2017 6:00:00 AM

/ Andrea Simon

Categories: Andrea Simon, Corporate Culture, Culture Change, business change

Several clients have recently asked us to help them change their cultures. One is a healthcare client that is preparing for value-based payments. Another is an organization that needs to eliminate layers of management and become more innovative, thus empowering people in the field. A third is ready to open new markets and wants its staff to lead the charge.

Without a good process for driving change it is hard to build a successful business. 

Whatever type of organization you are, change is painful. But once you put a process in place, the changes you need can actually happen. People know how to play a new game or get on stage and perform a new role. Why can't they do the same in their jobs? Maybe they need a script, rehearsal time and a good coachyou!!

Our recommendation for a great change process that works!

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Like Uber, Your Company’s Culture Could Bring You Down.

On Jun 27, 2017 12:20:07 PM

/ Andrea Simon

Categories: Corporate Culture, Culture Change

What is your company culture? As an insider, are you sure you can really "see" what's going on, the good the bad and the ugly? Or like Uber's Travis Kalanick, are you in danger of being pushed out because of a systemically toxic environment? My recent article in Huffington Post explains how you can avoid Uber's mess by evaluating, and fixing, your culture before it's too late. Read it below or by clicking here.

++++++++++++++++++++++++++++

Could Your Company’s Culture Bring You Down? 
What we should learn from Uber CEO Travis Kalanick’s downfall: Your company’s culture can bring you down. 

Now that the curtain has been pulled back on Uber’s disgustingly toxic culture, we’re learning that it was not just one problem but a whole host of them that, taken together, led to CEO Travis Kalanick’s resignation. And just like that, what was once the world’s most valuable private company has been plunged into total disarray.
 
If you’ve been following the story, it’s been argued that what started the ball rolling was an Uber site reliability engineer (SRE) named Susan Fowler going public about being sexually harassed at work by her manager, reporting it to company officials (repeatedly) and getting nowhere.
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A Powerful Checklist For Entrepreneurial Success

On May 3, 2017 3:04:28 PM

/ Andrew Simon

Categories: business growth strategies, Corporate Culture, Entrepreneurs

I have been both a serial entrepreneur and intrapreneur for most of my life. The difference being that I have set up new businesses both inside and outside of corporations. While there are many similarities, there are also differences—namely, working with and without corporate support. And both have advantages and disadvantages. But for today, I would like to focus on the commonalities.

5 critical issues that strongly affect business success

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You Have a New Strategy! How Can You Make it Happen? Part 1

On Apr 8, 2017 10:58:00 AM

/ Andrea Simon

Categories: Change Management, Corporate Anthropology, Corporate Culture


Previously, we wrote about our work with CEOs at ITESM in Mexico. These were 50 very smart, successful business leaders who brought us in to help them find new markets and change their corporate cultures. The real challenge, they told us, was how to change their organizations. There are a number of ways to create a more innovative culture, embed change processes into those old, established ones, and provide more skill-development and confidence so your employees can embrace change. I thought I would share with you some of the things we discussed so you can build your own tool kit for taking the new and making it happen.

Today, in this Part 1 of the discussion, I want to talk about one approach that you might takenamely, to bring in the consultants and let them help you design, develop and implement the new "you." Being management consultants, we often are brought in to do just thatbecome the chief strategists for an organization and help them go through the changes. Yet, we know that it is hard to build a new organization from the outside-in. It doesn't always work well and I want to start this blog with an illustrative case to show you some of the pitfalls that you must anticipate if you are going to use consultants wisely.

This particular client situation was one where those "other" consultants did not achieve the desired results. As a case study, it serves to illustrate how to re-think the best use of outside resources. Use consultants. Let them help your organization develop and implement a change in direction. But make sure those consultants understand how to Engage, Educate and Manage Expectationsthe key to the toolkitamong your own team. 

You may want to get to the toolkit right away so you can start to try this aproach  to take that new strategy and make it happen. Take a look at this webinar before you read furtheror read on!


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