Back when I ran a company, at one point we thought a situation was one way, and then the facts changed and it became another way. Yet when we reviewed our strategy, the new facts were not considered. New facts…no shift in direction! Nothing changed in our strategic planning and yet there were big changes in the external environment.
Sound familiar? How frustrating is it? As a consultant or manager in your organization, how many times do you point out something that is obvious, that should be fixed, and yet nothing gets done! And then you get that dreaded comment, “I know you’re right. Sometime when I get a chance, I will fix it.” Or how about: “I know but I just don’t have time to fix it.”
To me as the consultant or the outsider looking in, this is very deflating. It’s a real downer, particularly when the log jam is over something we discussed before. I sometimes want to ask, “What didn’t you get, or hear, since this is an important element in what we are doing right now?” No excuse, right?