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Business Change Management

Business Change Management

Want To Change Your Organization? Make It Like An Exciting Play.

On Sep 13, 2017 6:00:00 AM

/ Andrea Simon

Categories: Andrea Simon, Culture Change, Corporate Culture, business change

Several clients have recently asked us to help them change their cultures. One is a healthcare client that is preparing for value-based payments. Another is an organization that needs to eliminate layers of management and become more innovative, thus empowering people in the field. A third is ready to open new markets and wants its staff to lead the charge.

Whatever type of organization you are, change is painful. But once you put a process in place, the changes you need can actually happen. People know how to play a new game or get on stage and perform a new role. Why can't they do the same in their jobs? Maybe they need a script, rehearsal time and a good coachyou!!

Our recommendation for a great change process that works!

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Entrepreneurs: Think "Business Culture" First, Not Last!

On Mar 16, 2017 11:07:00 AM

/ Andrea Simon

Categories: Entrepreneurs, Andrea Simon, Culture Change, Corporate Anthropology, Corporate Culture

 

Not long ago, we were working with an entrepreneur who had asked us to evaluate his business in the event marketing industry. While the company was highly creative and doing well, the problems seemed to stem from a recurring pattern of turnover (among the creative leaders, the controller, the new business developers) and workplace disenchantment. People came and went through a proverbial revolving door.

From our client's perspective, the challenge was how to hire the right people to support the company's rapid growth, but we could see that the culture he had created seemed to foster employee disarray. Was the problem in the business segment itself, as the CEO thought? Or was the problem the CEO himself (as we wondered)? Or, perhaps, was it the company's culture? And if so, was this a good time for changing that culture?

For this particular entrepreneur, culture was an elusive "thing" that he knew he should pay attention to. However, he wasn’t sure what his culture actually was, much less why it would lead to so many people coming and going.

As we began our work with him, we could tell that the problem was a little of everything, which is what an organization's culture is all about. 

Could this business leader address his challenges if he saw them with fresh eyes?

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Broken Corporate Cultures: Time To Stop Blaming And Start Fixing

On Oct 14, 2016 9:00:00 AM

/ Andrea Simon

Categories: Andrea Simon, corporate anthropologist, Corporate Anthropology, Corporate Culture

Sadly, more and more these days it seems that there's an epidemic of business leaders refusing to take responsibility for their or their company's actions, passing the buck to whomever they can: employees, the press, a computer glitch, the global economic turnaround...the list goes on.

What has happened to corporate integrity? To the notion of "the buck stops here"?

As a corporate anthropologist, I believe the problem clearly lies in a dysfunctional culture. Every company has its own individual culture, a set of habits, rules and moréssometimes openly communicated, sometimes unspokenthat govern how employees interact and get along. When this culture is faulty, as we are seeing so often these days, employees can easily lost their way.

Our guest blogger, Cheryl McMillanCEO Coach with Vistage International, has written an excellent and very timely blog on the subject, which I share here. Enjoy.

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How a Bold, Curious Leader Turned Laclede Chain Around

On Aug 3, 2016 12:00:00 PM

/ Andrea Simon

Categories: Andrea Simon, Blogs, On the Brink

In my new book On the Brink: A Fresh Lens to Take Your Business to New Heights,” I share a story about a client, Laclede Chain, that was “on the brink.” Stuck or stalled, however you describe it, Laclede had grown and captured market share but then reached a position in the market where it had to rethink its business model.

Despite the fact that the post-recession market recovery is now entering its eighth year, we at SAMC are getting calls from across the U.S. and Canada from companies that are once again facing that “stall point.” They rebounded well from the 2008 Great Recession but aren’t quite sure why, and now are watching sales slow, clients defect to other companies, and buying processes change. Once again, like Laclede, they have to reinvent their businesses. And once again, they aren’t quite sure how.

Can Corporate Anthropology Help Reinvent a Company?

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An Alarming, And Growing, Area of Concern: Burnout Among Medical Professionals

On Jul 19, 2016 9:35:06 PM

/ Andrea Simon

Categories: Healthcare, Andrea Simon, Change Management

For those of us who are consumers of healthcare (which is pretty much everybody), we go to a doctor or hospital expecting to be attended to by caring staff who are satisfied with their work and dedicated to the medical field, right? Boy, are we ever wrong.

Physician burnout is quickly becoming a crisis

Here at Simon Associates Management Consultants, we've recently been studying research on burnout among medical professionals and what I’ve found is truly troubling.
Faced with diminished compensation, consolidation of practices (ACOs) and constantly-shifting insurance structures, physicians are questioning their choice of careers. Nurses are working 12-hour, or even double, shifts. Every day, medical staff care for patients who are sick, ungrateful and often depressed. No wonder they’re burned out!

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Time for a Blue Ocean Strategy® for Companies in the Oil and Gas Industry?

On May 16, 2016 3:41:38 PM

/ Andrea Simon

Categories: Andrea Simon, Culture Change, Blue Ocean Strategy

This is not a blog about large global companies coping with the $40 a barrel price for oil. Hopefully, they understand Blue Ocean Strategy® thinking and are putting it into practice, or they are just sitting it out until prices recover.

No, this is about all those companies that support the conglomerates. They too are trying to figure out how to thrive in a market that has experienced not just a decline but a veritable crash of unexpected and dramatic proportions.

These are the small, mid-market companies that erect scaffolding, install piping, build living space on riggings, manufacture seals and gaskets, and manage data analysis. And these days, they are often run by the company CEOs sitting in my lectures on "Change Matters: How to Find New Market Space" or on Blue Ocean Strategy. 

For them, as I have been hearing so loudly, they have to find ways to stay in business and grow again, not just shrink and hope. What can they really do? 

Maybe it is a great time to go exploring? For their business to thrive!

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5 Ways Twitter Turns Likes Into "Love You"s

On May 10, 2016 1:00:00 PM

/ Andrea Simon

Categories: Andrew Simon, Andrea Simon, Inbound Marketing

We often get asked, Why use social media? We come back with, Why wouldn’t you?

Twitter is one of the best sources of inbound marketing out there. If your company is not using Twitter, it is time to change. I must confess that I didn't start out embracing Twitter, even though I went to hear Tony Hsieh, Zappos CEO, speak at Twitter Boot Camp (what seems like) many years ago.

As we at Simon Associates Management Consultants see Twitter turn into a must-have for book publishing, client development and growing our consulting and inbound marketing business, it's becoming crystal clear that all those "likes" turn into #hashtags that "love you." And, most importantly for marketers, the conversations are deep and endearing.

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To Capture Men, Healthcare Systems Need A Blue Ocean Strategy®

On May 5, 2016 10:00:00 AM

/ Andrea Simon

Categories: Healthcare, Andrea Simon, Blue Ocean Strategy

 

Daily, there is talk about how our healthcare system continues to be consolidating throughout America. Yet to me, it looks and feels like more of the same but bigger.

In reality, the healthcare sector is more than ready for some creativity and innovation in order to adapt to the enormous changes taking place in the industry, not merely "bigger." Could Blue Ocean Strategy® (BOS) be the way to transform the consolidation of healthcare systems so that they actually work? (More on Blue Ocean Strategy here.)

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10 Great Blue Ocean Strategy® Blogs

On May 3, 2016 6:00:00 AM

/ Andrea Simon

Categories: Andrea Simon, Change Management, Blue Ocean Strategy

As Blue Ocean Strategists, we love to read blogs posted by other BOS strategists about what they are finding. Here are some of the most-shared blog posts for you to browse (along with a couple of ours). I also added a video so you can learn about BOS in a visual way and think about it in new ways.

Maybe now is the right time to try a Blue Ocean Strategy process for your business? Without a doubt, it's the best way to respond to these changing times in a systematic way.

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3 Ways Anthropologist's Toolkit Can Revitalize Your Company

On Mar 24, 2016 10:00:00 AM

/ Andrea Simon

Categories: Andrea Simon, Business Anthropology, Corporate Anthropology, On the Brink

What?!? Anthropology in my business?

I heard that more than once over the past few weeks of "Change Matters" workshops. I started talking about how powerful corporate anthropology or business anthropology can be for driving business growth. It’s true. The link between social science and business growth is deep and powerful, and growing. As business model innovation has become essential as company's adapt to today's fast changing environment.

Understanding human behavior and how to change a company's cultures is at the heart of building business success. I know it sounds obvious, but often it is ignored. At their core, all businesses are inextricably linked to the humans who work together and whose customers they serve — even if it’s sometimes hard to see the connection of business to culture.

Corporate anthropologists are finding that people know all too well the challenges of building and sustaining a business, especially in these fast-changing times. They often need a new toolkit, an anthropologist's toolkit. What worked in the past isn't doing so well today. But change is quite literally pain, and they fight it.

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