The highly-informative webinar series recently launched in November―"Healthcare Innovation: Trends from the Trenches"―held its third webinar, “Consumer Data, Insights and Innovation: What the Data Can Really Tell Us About How to Adapt to Changing Times,” January 17, 2014. This information-rich session took an in-depth look at data analytics and the vital role they play in today’s rapidly changing healthcare industry.
Co-hosted by two healthcare industry experts, Andrea Simon, Corporate Anthropologist and Founder/President of Simon Associates Management Consultants (SAMC), and Linda MacCracken, VP, Truven Health Analytics and Adjunct Lecturer, Harvard School of Public Health, the webinar reviewed data analytics needed for Fee For Service and Fee for Value consumer engagement. It also addressed pressing business questions which focus on data analytics as effective, innovative ways to improve customer intimacy and enhance margin. Audience participants received practical tools to help them and their teams find better ways to serve their customers, and learned how to tie data and information into valuable insights to help them better “see, feel and think” in new ways so they can “do” better in changing times.
Two additional webinars are planned: The Future of Healthcare Marketing is Digital on February 14, 2014 and The Changing Healthcare Marketplace on March 21, 2014. Both will be held at Noon ET. Please join us.
To learn more about “Healthcare Innovation: Trends From the Trenches,” click here.
Featured Speakers: Andrea Simon and Linda MacCracken
Andrea (Andi) Simon, principal and founder of Simon Associates Management Consultants (SAMC), originated and organized this breakthrough webinar series. Dr. Simon has over twenty years’ experience as a senior executive with healthcare institutions and financial services. A corporate anthropologist, Dr. Simon specializes in working with organizations that need or want to change. For more than a decade, she has helped healthcare institutions “see, feel and think” in new ways about their patients, physicians, communities and particularly, their unique brands.
She established branding and advertising for Montefiore Medical Center, Bronx, NY; served as Vice President of Branding, Marketing and Physician Services for St. Joseph’s Regional Medical Center, Patterson, NJ; and was Interim Senior Vice President/Chief Marketing Officer for Hurley Medical Center, Flint, MI. Her clients have included Atlantic Health System and St. Vincent’s Medical Center, Bridgeport, CT as well as many physician practices and ancillary service centers. In recognition of her excellent work, Dr. Simon has won numerous marketing and branding awards.
Linda MacCracken brings more than 20 years’ health management experience with success in building market share, shifting customer preference and engagement, and launching physician engaged strategies. As an advisory practice leader, Linda has lead market strategy engagements to provide analytics-based strategies to prepare for reform, while recasting service delivery in local markets. Her prior achievements include leading teams to increase marketshare by 15% in 6 years, shifting preference in a competitive market, building volumes by 25% and moving physician engagement to the top10% tile nationally, while winning marketing and excellence awards. She currently holds an appointment in management at the Masters of Management Program for physician and dental executives at the Harvard School of Public Health. She is a frequent national speaker and writes around healthcare delivery change, including her book with AHA, Market Driven Strategy.
Linda holds an MBA in healthcare management from Boston University and a BS in psychology with a core in political science from Macalester College. She has worked and in healthcare systems that include teaching hospitals, community hospitals, physician networks and multi state systems. She is a frequent speaker at leadership meetings and national conferences, including Society for Healthcare Strategy & Market Development, Healthcare Marketing Summit, American Marketing Association, Internet Conference and Physician Hospital Executive Summit.