Podcast Blog

 Listen now as Patrick Horine explains how he brought much-needed change and innovation to hospital accreditation!  

At SAMC we have spent a considerable amount of time working in healthcare organizations and with healthcare clients. When I spoke recently at the 2018 Society for Healthcare Strategy and Marketing Development (SHSMD) conference, I was approached by a woman who wanted to tell me about an inspirational leader, Patrick Horine, President of DNV GL Healthcare. I followed up with Patrick and was in awe of what he and his company are doing—namely, changing the way we are going to be evaluating and accrediting healthcare institutions in the future. Isn’t that a huge “Blue Ocean Strategy”?

Listen now as Dan Miller teaches us to live longer and healthier!

Dan Miller did his podcast with me from his truck on the side of the road. That is Dan, an amazing man who has committed his life to helping people live longer, healthier, more meaningful lives. Much like the work done by Blue Zone’s author Dan Buettner, Dan Miller is searching for what and how people can extend their lives—and how he can help them do it. Listening to our conversation might just change your life so I urge you not to miss it!

Listen now as Rick Harris talks about being faithful to what people want!

I bet you want to know what “Customer Faithful” is all about! That’s what Rick Harris and I talk about in this podcast. Rick is from the UK and has spent much of his career studying consumer behavior. His passion, and the goal of his company, is to find out what really matters to people—the actual consumers or patients who are using your products or services. Much more than a new take on customer service, Customer Faithful enables businesses to be "faithful" to delivering what consumers really want and need. This is fascinating, innovative stuff. Don't miss!