Podcast Blog

Hear why a great customer experience means everything

I am always excited to share a great woman’s story with you, our audience. Melissa Copeland is a great woman to know. She had a wonderful career, as so many women have had, only to discover that flying all over the world was not great for her family, or even herself. She pivoted and launched Blue Orbit Consulting, which allowed her to refocus her attention on clients closer to home and on projects dear to her heart—like improving customer interactions for her customers. Our conversations roam all around the challenges she, and I, see among our clients as their customers are changing, service expectations have dramatically shifted (where fast means right now), and staffing has become an uphill climb, to say the least. What to do? Call Melissa, who brings her expertise in organizational transitions and interpersonal growth and development to the task at hand. Clients love her approach, and I think you will as well. Enjoy. 

Hear how to build a culture that values men and women 

There are times when you are fortunate to meet exceptional women. Kim Graham Lee is one wonderful woman who is moving in a very important direction — how to build allyship for men and women. Kim is the CEO of Integrating Women Leaders (IWL) which is joining with Women Business Collaborative, of which I am a member, to conduct the first nationally-focused study to measure the practice of allyship with women in corporate America today. The primary focus of IWL's 2022 benchmark study is to take stock of where we are in building better cultures where men and women can support each other. This is truly groundbreaking...please plan to listen.

Hear how you can become a transformational leader!

In this week's podcast, I bring you Tony Martignetti: leadership coach, change agent and entrepreneur. In our conversation, Tony shares with us his approach to helping people and their organizations change. You can guess why we connected from the get-go. As a fellow culture change expert, I also help people and organizations change, either in the midst of a crisis or in order to avoid one. To find out where you are along your own leadership journey, try taking Tony's Leadership Assessment quiz. The answers might just surprise you! Enjoy.

Learn how to reinvent your reality and embrace change

As we work with our clients during this pandemic, we're noticing a recurring theme. They've figured out how to deal with living at home, working at home and being at home. But now they're beginning to be anxious about what's coming next. It's strange, isn't it, that without a clear vision of the future, it's very hard to live today. In this podcast, I talk about these feelings that so many of us are having, and how this crisis is an excellent time for you to innovate, reinvent your reality, and start doing the things you've been trying to do for a long time. Please listen, learn and share.