Monthly Archives: August 2015
In Five Years, Who Is Going to Be Your Customer?
In Five Years, Who Is Going to Be Your Customer? [...]
How Hospital Call Centers Can Improve The Patient Experience, Boost Revenue
How Hospital Call Centers Can Improve The Patient Experience, Boost Revenue [...]
How Are Urgent Care Centers Changing the Doctor-Patient Relationship
As corporate anthropologists and culture change consultants, we’re immersed in research on the growing appeal [...]
Five Steps To Help Fix The Sorry State of Hospital Call Centers (Part II)
Five Steps To Help Fix The Sorry State of Hospital Call Centers (Part II) [...]
How to Fix Hospital Call Centers to Improve the Patient Experience, Boost Revenue
I’ve worked with hospitals to improve patient satisfaction rates for years and we’ve seen that [...]
Five Steps To Help Fix The Sorry State of Hospital Call Centers (Part 1)
Five Steps To Help Fix The Sorry State of Hospital Call Centers (Part 1) [...]
Time To Change How You Manage Your Business?
Time To Change How You Manage Your Business? [...]