Monthly Archives: August 2015

In Five Years, Who Is Going to Be Your Customer?

In Five Years, Who Is Going to Be Your Customer? [...]

How Hospital Call Centers Can Improve The Patient Experience, Boost Revenue

How Hospital Call Centers Can Improve The Patient Experience, Boost Revenue [...]

How Are Urgent Care Centers Changing the Doctor-Patient Relationship

As corporate anthropologists and culture change consultants, we’re immersed in research on the growing appeal [...]

Five Steps To Help Fix The Sorry State of Hospital Call Centers (Part II)

Five Steps To Help Fix The Sorry State of Hospital Call Centers (Part II) [...]

How to Fix Hospital Call Centers to Improve the Patient Experience, Boost Revenue

I’ve worked with hospitals to improve patient satisfaction rates for years and we’ve seen that [...]

Five Steps To Help Fix The Sorry State of Hospital Call Centers (Part 1)

Five Steps To Help Fix The Sorry State of Hospital Call Centers (Part 1) [...]

Time To Change How You Manage Your Business?

Time To Change How You Manage Your Business? [...]